FAQ

Frequently Asked Questions (FAQ)

1. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please refer to our shipping policy for more information on eligible destinations and associated fees.

2. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimate its delivery date. If you have any questions or concerns about tracking your order, please don't hesitate to contact our customer service team for assistance.

3. Are your products ethically sourced and environmentally friendly?
We are committed to sourcing our products responsibly and prioritize ethical practices and sustainability. We work closely with our suppliers to ensure fair labor practices and environmentally friendly production methods. Many of our products are also made from eco-friendly materials. For more information about our commitment to ethical sourcing and sustainability, please refer to our sustainability policy.

4. How can I contact customer service?
Our customer service team is here to assist you with any questions or concerns you may have. You can reach us by email or via contact us page. Our customer service will get back ASAP.

5. What is your refund policy?
Our refund, return, and exchange policy is as follows: All sales are final. We kindly ask that you carefully review your order, including the selected size and shipping address, before submitting your purchase. In the event that an incorrect shipping address is provided, and the package is returned to us, the customer will be responsible for the cost of reshipping to the corrected address.